Refund policy

Return, Refund & Exchange Policy

Last Updated: July 7, 2026

At Moosaru, every product is printed especially for you after your order is placed. Since each item is custom made-on-demand, we kindly request you to read this policy carefully before making a purchase.

1. One-Time Size Exchange

We offer a one-time size exchange within 7 days from the date of delivery.

To be eligible for a size exchange, the product must be:

  • Unused, unwashed, and unworn
  • Free from stains, odour, or perfume
  • Returned with original tags, packaging, and invoice intact

Size exchange is permitted once per order only. We strongly recommend referring to our Size Chart before placing your order. If you need help choosing the right size, our support team is happy to assist.

2. Damaged, Defective or Incorrect Product

If you receive a damaged, defective, misprinted, or incorrect item, please contact us within 48 hours of delivery with the following:

  • Your Order Number
  • Clear photographs of the product issue
  • An unboxing video clearly showing the concern

Once verified, we will arrange a replacement at no additional cost to you.

3. Return Pickup

Where available, return pickup will be arranged through our logistics partner. If pickup is unavailable at your location, our support team will guide you through the self-ship return process.

4. Refund Policy

As every product is printed on demand, refunds are not applicable for:

  • Change of mind
  • Incorrect size selected by the customer
  • Delivery delays caused by courier partners
  • Minor colour variations due to screen display differences
  • Minor print placement variations within acceptable quality standards

Refunds will only be considered in cases where a verified damaged or incorrect product cannot be replaced due to stock or operational limitations. If approved, the refund will be credited to the original payment method within 5–7 business days.

5. Products Not Eligible for Return or Exchange

We are unable to accept returns or exchanges for products that are:

  • Used, washed, or worn
  • Missing original tags or packaging
  • Damaged due to customer mishandling or misuse
  • Returned after the exchange window has expired

6. Cash on Delivery (COD) Orders

COD orders are eligible for exchange under this policy. Please note that repeated refusal to accept confirmed COD orders may affect your eligibility for Cash on Delivery on future purchases.

7. Quality Assurance

Every Moosaru order undergoes a quality inspection before dispatch. While we strive for perfection, slight variations in print placement or colour tone may occur as part of the digital printing process and are not classified as manufacturing defects.

8. Contact Us

For any exchange, replacement, or policy-related queries, please reach out to our support team at contact@moosaru.com with your Order Number and supporting photos or videos.

We are committed to resolving genuine concerns promptly and ensuring every Moosaru customer has a smooth and satisfying shopping experience.

Thank you for choosing Moosaru. 🙏